Refund and Cancellation Policy

Effective October 28, 2026

This policy is part of our Terms of Service. It applies to Cloud Cost Scanner plans sold by iOddy LLC.

Free plan

The free scan costs nothing and needs no card, so there's nothing to cancel or refund.

How paid plans are billed

Paid plans are monthly subscriptions, charged in US dollars, in advance, through Stripe. They renew automatically each month on the same date, at the plan price plus any applicable tax, until you cancel. You'll get a receipt by email for each payment.

How to cancel

• Online, anytime: in the app, go to Billing and choose Turn off auto-renewal. It takes two clicks and you don't need to contact anyone. You can also cancel from Stripe's billing page linked there.
• By email: write to info@increscentsoftware.com from your account email address. We'll confirm by email when it's done.

Cancellation takes effect at the end of the month you've paid for. Until then, every saving stays unlocked; after that your account moves to the free plan, your reports stay available, and you won't be charged again. You can subscribe again at any time.

Refunds

Because you can cancel anytime and keep access until the end of the month you paid for, payments are non-refundable and we don't give refunds or credits for partial months, including for months in which you didn't use the Service.

We will always refund:

• duplicate charges, or charges in the wrong amount;
• a renewal charged after your cancellation had taken effect;
• the unused part of the month, if we end your plan without cause or stop offering the Service;
• any other amount we're required to refund by law.

If something else went wrong, tell us anyway. We look at every request and may give a refund or credit at our discretion, for example if the Service was unavailable for an extended time because of a fault on our side.

How to ask for a refund

Email info@increscentsoftware.com within 30 days of the charge, from your account email, with the date and amount. We reply within two business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank; we can usually fix it faster. Disputed charges may lead to the subscription being paused while the dispute is open.

Changing plans

Paid plans are priced by monthly Azure spend. To move to a different plan, use "Switch" on the Plans page or email us; the new price applies from your next renewal. If your spend grows past your plan's range, we'll email you at least 30 days before moving you to the right plan, and you can cancel before then.

Deleting your account

Deleting your account (Reports page, "Delete all my data") cancels your subscription immediately and deletes your data. Access ends at once, and the rest of the current month isn't refunded, so if you only want to stop paying, cancel first and delete later.

Enterprise plans

Enterprise plans follow the billing and cancellation terms in their order form or proposal.

Contact

iOddy LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@increscentsoftware.com